Logma
How can we
help?
Quick answers to common questions. If you don't find what you need, we reply to every email within 24 hours on weekdays.
Things you
might be wondering.
How do I cancel my subscription?
Open the Settings app on your iPhone, tap your name at the top, then Subscriptions, then Logma, then Cancel Subscription. Your access continues until the end of the current billing period.
How accurate are the calorie estimates?
Logma's AI uses standard nutrition databases and gives estimates typically within 10 to 15 percent of true values. For packaged foods, results are most accurate when you include the brand or product name. You can always tap a logged meal to adjust the calories or macros manually. Studies show home cooks misjudge weighed portions by 20 to 30 percent anyway, so the goal is consistent tracking, not lab grade precision.
Can I edit a meal after logging?
Yes. Tap any meal in the Today list or in the History tab to edit the name, calories, protein, carbs, or fat. You can also delete a meal entirely from the same screen.
Does my data sync across devices?
Yes. If you're signed into the same iCloud account on multiple Apple devices, your meal log syncs automatically. Make sure iCloud Drive is enabled on each device.
Is my data private?
Yes. Your meal log lives on your device and syncs only to your personal iCloud. We don't sell or share your data. We don't show ads. We don't have access to what you eat. Read the full privacy policy for details.
What languages does Logma support?
Logma works in 17 languages, including English, Turkish, Spanish, French, German, Italian, Portuguese, Dutch, Polish, Russian, Arabic, Hindi, Indonesian, Chinese, Japanese, and Korean. You can speak in any of them and Logma detects automatically, replying in the matching language. Regional foods like lahmacun, ayran, mantı, döner, paella, and schnitzel are recognized natively without translation.
Why am I seeing a "rate limit reached" message?
Free users get 18 AI logs to try Logma. Pro unlocks unlimited AI logging. If you hit your free limit, you can still add meals with Add Manually, which is always unlimited. To go unlimited, upgrade to Pro from the Settings tab.
I want a refund.
Subscription refunds are handled by Apple directly, not by us. Open the App Store app, tap your profile, then Purchase History, find Logma, and tap Report a Problem. Apple typically reviews refund requests within a few days.
The app misheard what I said.
Tap the meal entry to edit the name, calories, or macros. For better voice accuracy, try speaking clearly in a quieter environment, or use the AI Type option to type your meal instead. The voice transcription generally improves the more clearly you pronounce food names.
Does Logma work without internet?
Manual entry works offline. Voice logging and AI Type require an internet connection because the transcription and parsing happen on our servers. Your existing meal log is always accessible offline.
How do I export my data?
Data export is on the roadmap for a future update. For now, your meal history is stored locally on your device and synced via iCloud. If you need a specific export urgently, email hello@logma.fit and we'll help.
Still need help?
Email hello@logma.fit with your device model, iOS version, and a description of the issue. Screenshots help us debug faster.